Context
Company among the 500 largest in the world facing
constant demand for automation. The first RPA initiatives were carried out with the business lines and were not centralized.
- Migrations within the group require time and effort and do not guarantee data integrity (human errors)
- 35,000 employees (FTE in December 2017)
- In order to deal with a large workload at key times of the year, this company called on RPA to automate low value- added tasks in order to redirect human resources to more complex activities.
Works carried out by eCognition Labs
- Evangelization of technology with business
- Assessment with all countries where the group is present to identify RPA opportunities
- Definition of the system of a center of excellence (RPA as a Service)
- Bringing together of existing RPA processes
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Customer results and benefits
- Establishment of the center of expertise
- A dozen POCs produced
- Process centralization plan developed outside the service center.
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