Context
Société Générale is one of the main French banking groups with nearly 150,000 employees. Present in 76 countries, it achieved a turnover of 25.6 billion euros in 2015.
Societe Generale's chatbot innovation lab aims to become a center of expertise and a service offering.
eCognition lab's main mission was to take the lead in this lab in order to transform it into a service offering and to integrate YODA
(Societe Generale's collaborating chatbot) into the Service Now platform.
This bot answers common questions (HR, IT support, etc.) and can interact with different tools (ITSM, etc.).
Works carried out by eCognition Labs
- Creation of the COE
- COE Build & Run Strategy Definition
- COE Product Manager
- COE Lead Tech
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Customer results and benefits
- The chatbot service offer today consists of 9 people and 3 technologies are in production.
- 2500 conversations per day with users worldwide (the chatbot speaks French, English, and Romanian).
- A dozen customers have subscribed to the COE offer.
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